Frequently Asked Questions
Please read our FAQs so you can be confident in purchasing from our store.
We’re happily based in South West Sydney, Australia. The Green and Gold of our beautiful country.
Currently, we provide Free Shipping.
If there are any custom duty or any other taxes, you are responsible to pay it.
We accept Paypal. Bank Transfers are available to Australian customers only. Send us an email if you want to pay with Bank Transfer
We’ve made shipping affordable with our excellent working relationship with our courier partners!
FanBased Merch are partners with global Suppliers in order to provide you the best prices. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS/EMS/AUSTPOST/ROYALMAIL.
Because we work with different suppliers from all over the world, usually the your products will arrive within 2-4 weeks. Please do not panic if it does not show up immediately, it’s on its way 🙂
We offer international shipping options too – no matter where you are, you can buy from us!
We do not send your data to third party. We have a secured SSL site and payment are with Paypal and Stripe.
You will receive a confirmation email of your order. It may take 2-5 days for your order to be processed after receiving your payment.
If your card is declined, the likely reason is that you have to activate your card for overseas transaction as FanBased Merch is a registered business in city of Sydney.
To have your purchase approved, just make a 1 min call to your local bank to have them allow overseas transactions and your order is all set to be made and ship to you! (: